The web sites of the City of Lancaster are designed to make it easier and more efficient for the citizens and businesses to interact with their City and municipal governments. But as with all online resources, we appreciate that many visitors to our sites will be concerned about their privacy. The City of Lancaster is committed to preserving your privacy when you visit our sites.
This policy addresses the collection, security and access to information that may be obtained through the use of the sites maintained by the City of Lancaster. This policy covers the following topics:
- Information We Collect
- Public Disclosure
- Information Disclaimer
If you visit a web site maintained by the City of Lancaster to read or download information, we collect the following information:
- The name of domain; for example, “xcompany.com” if you use a private internet access account, or “yourschool.edu”, if you are connecting from a university domain;
- An IP address; a number automatically assigned to your computer when you are using the internet;
- The type of browser and operating system used to access our site;
- The Internet address of the website from which you linked directly to our site;
- The pages you visit within the City’s site; and
- The links made to other web sites through this site.
This information is collected for statistical analysis using standard third-party software programs to create summary statistics. The statistics are used for the purpose of determining what information is of most and least interest to all visitors and identifying system performance or problem areas. This information is not collected for commercial marketing purposes and the City does not sell information collected online for commercial marketing purposes.
If, during your visit to the City’s web sites, you voluntarily provide personally identifiable information, we will collect such information. Examples of personally identifiable information may include:
- An email address if you are communicating to us through email;
- Information you voluntarily submit to the City for the purposes of completing or submitting an application or form online; and
- Other information volunteered, such as survey information or content of email.
In general, please note the information collected, whether or not personally identifiable, is not limited to text characters and may include audio, video and other graphic formats you send us. Information is retained in accordance with existing laws and City policies.
As a general rule, the City does not disclose any personally identifiable information collected online except where you have given us permission, or where the information is public information under the Pennsylvania Right to Know Act 65 P.S. 66.1 et seq., or other applicable laws. Visitors should be aware that information collected by the City on its websites may be subject to examination and inspection, if such information is a public record and not otherwise protected from disclosure.
You may decline participation in any activity that asks for information (i.e., surveys or emails). Your choice to not participate will have no effect on your ability to access information on the City’s web sites.
To better serve you, we occasionally use “cookies” to customize your browsing experience. Cookies are simple text files stored by your web browser and they provide a method of distinguishing among visitors to the web sites.
Cookies created on your computer by using our web sites do not contain personally identifiable information and do not compromise your privacy or security. We use the cookie feature to store a randomly generated identifying tag on your computer. If you have further questions about cookies, the Computer Incident Advisory Capacity Unit that monitors computer problems for the U.S. Department of Energy issued a study on March 12, 1998, of the risks to users of cookies, titled “Information Bulletin 1-034: Internet Cookies.”
You can refuse the cookie or delete the cookie file from your computer at any time by using any one of a number of widely available methods.
Security measures have been integrated into the design, implementation and day-to-day operations of the entire operating environment as part of our continuing commitment to the security of electronic content as well as the electronic transmission of information.
In certain instances, you will have the opportunity to receive or create a password to access or submit personal information. You should not divulge your password to anyone and the City will never ask you for your password in an unsolicited phone call or e-mail. When you are finished with those applications that are password protected, you should exit the page.
Information provided on the City’s web sites is intended to allow the public immediate access to public information. While all attempts are made to provide accurate, current and reliable information we recognize the possibility of human and/or mechanical error. Therefore, the City of Lancaster, its employees, officers and agencies expressly deny any warranty of the accuracy, reliability or timeliness of any information published by this system and shall not be held liable for any losses caused by reliance upon the accuracy, reliability or timeliness of such information. Any person who relies upon such information obtained from this system does so at his or her own risk.
The City of Lancaster provides the “Google Translate” option to assist you in reading the websites in languages other than English. Google Translate cannot translate all types of documents, and may not provide an exact translation. Any person relying on information obtained from Google Translate does so at their own risk. The City of Lancaster does not make any promises, assurances, or guarantees about the content of the translations, the specific functions of the Google Translate tool, or its reliability, availability, or ability to meet your needs.
The City of Lancaster, its officers, employees, and/or agents shall not be liable for damages or losses of any kind arising out of, or in connection with, the use of the Google Translate tool, including but not limited to, damages or losses caused by reliance upon the accuracy of translations, or damages incurred from the viewing, distributing, or copying of such materials.